Power of Customer Service - $129.95 Using the "three C's" of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship.

Item #: 5686

DVD Price: $129.95

Video Length: 45 Minutes

Purchase Includes: This program comes complete with DVD, audio CD and book.

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Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation.

Using the "three C's" of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship.

To survive in the world's competitive market place we must treat customers like they are members of our family. A positive customer relationship is the key at any level of any organization.," says Dr. Timm.

45 minutes.

(DVDs can be purchased online; VHS Tapes available only by phone order through the training division of HRIT Inc - Employee University  (888) 215-8532 Option 2)