Profitable Customer Service - $129.95 Companies with great customer service survive and thrive. Those that provide poor customer service fail. This DVD training program offers the tools necessary to make your business grow and thrive.

Item #: 5688

DVD Price: $129.95

Video Length: 35 Minutes

Purchase Includes: This program comes complete with DVD, CD Audio and booklet.

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The Basics of Profitable Customer Service

Companies with great customer service survive and thrive. Those that provide poor customer service fail.

In this DVD training program you'll be given the tools necessary to make your business grow and thrive. This logical approach to customer teaches you:

• The ten dimensions of service quality
• How to develop a caring attitude toward your customers
• The 13 strategies to becoming a better listener
• The VIN and SERV philosophy of high quality customer service
• Techniques to keep your customers coming back again and again to purchase your products
• Why it's important to provide more in perceived value than you receive in payment

Divided into segments, "The Basics of Profitable Customer Service" is designed to be used by both individuals for self-study and trainers in training sessions.

Business success in the 21st century is customer service driven. This new DVD training program will make you and your company more able to provide high quality customer service and return greater profits.  Loaded with graphics and vignettes, "The Basics of Profitable Customer Service" should be required viewing for everyone in the organization.

This program comes complete with DVD, CD Audio and booklet.

35 minutes.

(DVDs can be purchased online; VHS Tapes available only by phone order through the training division of HRIT Inc - Employee University  (888) 215-8532 Option 2)